Strategic Account Director

Apply via LinkedIn or call Mieke Van Tonder on: 0191 620 0123 0191 620 0123 Interested in referring a friend? Click here The Role We’re looking for a Strategic Account Director to join a company within the edtech space to own and develop a portfolio of enterprise accounts, with a strong focus on US-based customers. Operating from the UK, you will act as a strategic advisor, building senior stakeholder relationships across time zones, driving measurable outcomes, and ensuring long-term retention and growth. This role requires a commercially focused approach, aligning platform capabilities with customer objectives while managing complex stakeholder environments. Key Responsibilities - Own the end-to-end commercial strategy across a portfolio of enterprise and US-based accounts - Develop and execute multi-year account plans aligned to customer objectives and revenue targets - Build and maintain senior relationships with key stakeholders, including C-suite and leadership teams - Identify and drive upsell and cross-sell opportunities through value-led business cases - Lead renewal strategies, ensuring strong retention and revenue performance - Monitor account health and proactively manage risks through cross-functional collaboration - Coordinate internal teams to deliver a seamless and high-quality customer experience - Act as the central point of alignment across product, customer success, marketing, and support teams - Maintain strong awareness of market trends, customer industries, and competitive landscape - Use data and insights to shape account strategy, track performance, and identify growth opportunities What We’re Looking For - Minimum 5 years’ experience in account management or customer-facing commercial roles within SaaS or technology environments - Proven experience managing high-value enterprise accounts with responsibility for retention and growth targets - Experience working with US-based or international customers from a UK base - Confident engaging with senior stakeholders, including executive-level decision makers - Strong ability to manage complex stakeholder environments and influence outcomes - Structured approach to account planning, with the ability to adapt in a dynamic environment - Experience coordinating cross-functional teams to deliver customer outcomes - Commercially aware, with a strong understanding of market trends and customer needs - Self-motivated, organised, and focused on building long-term customer relationships - Comfortable working across US time zones, including afternoon and evening availability Don’t miss out on this fantastic opportunity - Apply today! Apply Now Chat on WhatsApp Chat on MessengerBack to Jobs Show more