The Company
The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.
Role Description
The Junior Customer Operations Specialist supports the Customer Operations team in delivering consistent, high-quality service within a highly automated and complex supply chain environment. Operating in a functional team structure, the role focuses on the daily execution of the end-to-end Order-to-Cash process for customers in OpCo Netherlands within the European organization. This position provides hands-on exposure to integrated digital systems, automated order flows, and multiple supply chains with varying lead times and service expectations. It offers a strong foundation for growth in customer operations through involvement in both operational execution and continuous improvement initiatives, particularly those linked to system optimization and automation.
Responsibilities
- Ensuring accurate and timely order entry, validation, and monitoring across digital channels such as EDI, web portals, and robotic processes
- Monitoring order, delivery, and system outputs; identifying discrepancies and support resolution in collaboration with internal stakeholders.
- Proactively communicating with customers and logistics partners to provide updates and manage service expectations.
- Supporting daily execution of the Order-to-Cash process, safeguarding service quality and customer satisfaction.
- Identifying process gaps and contributing to continuous improvement initiatives, including IT-related optimizations and automation efforts.
- Supporting system testing, process documentation, and cross-team routines during system changes or upgrades.
- Building and maintaining a solid understanding of end-to-end supply chain processes and integrated system landscapes
Requirements
- Bachelor’s degree with 3–5 years of relevant experience, or Master’s degree with 1–2 years of experience, preferably in Customer Operations, Supply Chain, Logistics, or a comparable field.
- Experience in a customer service or customer operations environment; FMCG experience is strongly preferred.
- Strong customer-centric mindset, with experience in Customer Care, Sales Support, Logistics, Demand Planning, or similar functions (hospitality experience can also be relevan.
- Solid knowledge of supply chain processes within an FMCG environment.
- Experience with order processing, transport coordination, invoicing, debit/credit handling, and complaint or return management.
- Familiarity with complex system landscapes, including ERP systems and customer integration platforms (SAP and Salesforce are a plus).
- Affinity with systems, automation, and continuous improvement; experience contributing to process or project-based improvements is preferred.
- Strong administrative accuracy and ability to build effective relationships with internal and external stakeholders.
- Dutch and English (written and spoken); French is a strong plus for the Belgian market.
- Willingness to participate in an on-call rotation (once every two months, including evening hours and a Saturday shift).
- Available for at least 32 hours per week.
Other information
Apply to our vacancy for more information. Looking forward to getting in touch!
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