HMCTS - PSR2 Operational Support Officer Roles

Operational Support Officer (Temporary, Full-Time) - Liverpool

Our Client, a reputable government organisation, is hiring for a dedicated Operational Support Officer to join their team in Liverpool. This is a full-time, temporary role initially for three months, with the potential for extension. Working hours are 37 per week, Monday to Friday, with occasional Saturdays. The pay rate starts at £12.86 per hour, increasing to £13.25 after 12 weeks.

What you'll be doing:
* Providing excellent customer service by handling all administrative tasks related to hearings, including preparation and follow-up.
* Engaging with users and stakeholders face-to-face, via telephone (incoming and outbound), and through written correspondence, offering clear guidance and signposting to support services.
* Using HMCTS service scripts and knowledge articles to direct users accurately, ensuring they receive relevant information.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
* Processing work according to standard operating procedures to meet performance targets.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks, including scheduling, deferrals, and expense processing.
* Assisting with court listing and scheduling, ensuring judicial time is optimised.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and report generation.
* Contributing to health and safety operations, including facility checks and safety governance.

What you'll bring:
* Strong customer service skills with the ability to communicate clearly and empathetically.
* Good organisational skills and attention to detail.
* Ability to follow procedures and handle sensitive information securely.
* Flexibility to adapt to varied tasks and occasional weekend work.
* Experience in administrative or operational support roles is desirable.
* Knowledge of court or legal processes is advantageous.

Additional requirements:
* Successful candidates will undergo comprehensive background checks, including DBS, employment, education, and address verification, along with references if needed.

This is a fantastic opportunity to contribute to a vital public service, supporting justice processes and making a real difference. If you're organised, proactive, and eager to support a dynamic team, we encourage you to apply today!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.