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IAT Level I Desktop Administrator
Minimum of IAT Level I Certification (Microsoft desktop and CompTia Sec + certifications)
A minimum of 2 years' experience required.
Must be a US citizen with the ability to obtain a Security Clearance.
#CJ
Desktop Administrator will provide Help Desk support services to NSWCPD users and assist in maintaining Win XP and Win 7 desktop functionality.
Desktop administration shall to include the following:
#CJ
Desktop Administrator will provide Help Desk support services to NSWCPD users and assist in maintaining Win XP and Win 7 desktop functionality.
- Provide first-level usage support for locally developed applications deployed within NSWCPD
- Design, plan, implement, and use database management software to add, delete, and update user information
- Test and evaluate newly integrated software and modifications to current system and application software.
- Provide guidance to the Division's scientific and engineering community which utilize the provided networking, security, and other system services
- Troubleshoot user problems to determine whether they are hardware, software, procedural, or communication related and routing the problem to the correct support party for resolution.
- Monitor Division-wide systems on a daily basis to find and correct problems with disk usage, hardware, and software.
- Track usage and problem history through Help Desk software
- Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information.
- Customer support on contract line (CLIN) options, submitting Move/Add/Changes, ordering policies, and general NMCI policies.
- Perform data entry into Navy standard and local unique systems.
- Gather metrics for status reporting.
- Maintain NSWCCD user information to ensure NMCI orders reflect current user data such as name, organizational code, physical location and gathering data where required.
- Track problem reporting and resolution