Sales Support Assistant

Sales Support Administrator (Part-Time)
Exeter (Hybrid - 3 days office / 2 days WFH)
£30,000 FTE (Actual salary £18,746)

Butler Rose are delighted to be working with a well-established food production business based in the Exeter area to recruit a Sales Support Administrator on a part-time basis.

This is a fantastic opportunity to join a fast-paced, customer-focused environment, supporting a busy sales team and playing a key role in ensuring a smooth and professional customer experience.

Working hours:
25 hours per week across 5 days (flexible but ideally 9:30am-2:30pm or 10:00am-3:00pm)

The Role

This is a varied and hands-on support position where you will act as a central point of contact between customers, sales, and supply chain. You'll need to be highly organised, proactive, and confident managing queries and resolving issues quickly.

Key responsibilities include:

• Supporting customer order fulfilment
• Investigating delivery or order issues and coordinating solutions with internal teams and external couriers
• Keeping customers and account managers fully updated on order progress
• Supporting new product launches by ensuring availability aligns with customer timelines
• Managing sample requests from end to end, including coordinating logistics and delivery
• Becoming the go-to person for navigating and supporting retail customer portals
• Producing regular sales reports using customer portals (volume, value, wastage, distribution)
• Creating product performance reports using internal systems and presenting insights to the sales team

About You

We're looking for someone who is commercially aware, detail-oriented, and confident dealing with customers in a fast-moving environment.

You will ideally have:

• Strong business awareness and commercial understanding
• Experience within order fulfilment or a similar operational process
• Proven customer service experience, including handling queries and resolving issues
• The ability to manage challenging situations in a calm and professional manner
• Strong Microsoft Office skills (particularly Excel)
• Experience producing and analysing data, with the ability to present findings clearly

What's on Offer

• £30,000 full-time equivalent (pro rata salary £18,746)
• Hybrid working (3 days office / 2 days home)
• 25 days holiday including bank holidays (pro rata)
• Company pension (4% contribution)
• Free on-site parking
• Cycle to Work scheme

#IND-HL-25

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.