2nd Line Engineer

<p><strong><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Job Title: 2^nd Line Engineer</span></span><br /> <span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Location: South Cambridge (Hybrid)</span></span></strong><br /> <span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif"><strong>Salary: Up to £29,000 DOE</strong></span></span></p> <p><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Do you excel in dynamic environments where solving intricate technical challenges is the norm? If yes, we&#8217;ve got an exciting opportunity for you!</span></span><br /> <span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">We&#8217;re currently in search of an adept 2^nd Line Engineer to join our client&#8217;s team in South Cambridge. This role offers a hybrid work setup. As a 2^nd Line Engineer, you&#8217;ll be pivotal in ensuring our clients&#8217; IT systems run seamlessly while providing high quality support.</span></span></p> <p><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif"><strong>Key Responsibilities:</strong></span></span></p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Address escalated technical issues from the 1st Line support team with precision and efficiency.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Troubleshoot and resolve hardware and software issues across diverse platforms and systems.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Setup, configure, and manage computer hardware, software, networks, printers, and scanners.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Uphold robust security protocols across all systems.</span></span> <li style="margin: 0.0cm 0.0cm 8.0pt 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Collaborate with colleagues to enhance IT operations&#8217; efficiency and effectiveness.</span></span> </ul> <p><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif"><strong>Requirements:</strong></span></span></p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Proficient in O365, Azure, Active Directory, and Networking.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Prior experience in a Managed Service Provider (MSP) environment is highly beneficial.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Deep understanding of cloud-based solutions and adept in end-user support.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Exceptional communication and customer service acumen.</span></span> <li style="margin: 0.0cm 0.0cm 8.0pt 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">Capable of working independently and collaboratively within a team.</span></span> </ul> <p><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">This opportunity is perfect for an ambitious professional aiming to elevate their career in the tech realm.</span></span></p> <p><span style="font-size: 11.0pt"><span style="font-family: Aptos , sans-serif">To apply, kindly share your CV for immediate review and consideration.</span></span><br />  </p>