Head of Client Delivery

“It’s a senior delivery leadership role with Civica, sitting across a large public sector/secure customer base. The main focus is to bring together two delivery groups that currently cover project and service delivery across overlapping customers, improve governance and delivery standards, and give more structure and consistency to how delivery is managed.”

“The practice is around 20 delivery professionals in total, with probably 2–5 direct reports into this role. It sounds like there are currently two separate groups — one more project delivery focused and one more service delivery focused — covering some overlapping customers. Part of the remit is to bring those together into a more joined-up delivery management practice.”

Don't recruit very often - 

Delivery Managers, Project Managers, Service Delivery Managers and possibly Programme/Portfolio delivery leads.