Do you have excellent customer service? Want to join a company that offers progression and a buzzing team environment?
Element Recruitment are proud to be partnering with a leading business based in Clevedon to recruit a Customer Service Advisor to join their growing team.
This is an excellent opportunity for candidates located between Weston-super-Mare and Bristol who are looking to reduce their commute while joining a dynamic and supportive organisation.
The Role
As a Customer Service Advisor, you will act as the first point of contact for a portfolio of customers, including both long-standing clients and new enquiries. You will play a key role in ensuring customer satisfaction by managing orders, resolving queries, and supporting the smooth delivery of products and services.
Key Responsibilities
- Act as the primary contact for customer enquiries via phone and email, delivering a professional and efficient service at all times
- Process customer orders accurately and in a timely manner, including product set-up where required
- Monitor and progress orders to ensure on-time delivery
- Support new business enquiries, ensuring quotes are provided within agreed timeframes
- Liaise with internal departments including manufacturing, packing, and logistics to ensure delivery performance targets are met
- Handle, investigate, and resolve customer complaints, identifying root causes to prevent recurrence
- Raise and process credit notes where applicable
- Maintain and review customer service priorities to consistently meet and exceed expectations
- Proactively identify and implement improvements to enhance the customer experience
- Complete daily reports and maintain accurate records using internal systems and databases
- Clearly document processes for consistency and knowledge sharing
- Represent the business professionally when interacting with visiting customers and clients
- Work closely with the Area Sales Manager to promote a positive image of the company
- Contribute to a collaborative, supportive, and high-performing team environment
- Provide regular feedback to your line manager
- Undertake any additional duties as reasonably required
About You
- Previous experience in a customer service or similar role
- Strong communication skills, both written and verbal
- Competent IT user, with experience using email, spreadsheets, and databases
- Excellent organisational skills with the ability to meet deadlines
- Adaptable and able to respond positively to change
- A strong team player with a proactive and problem-solving approach
- Professional, courteous, and customer-focused
- Flexible, reliable, and eager to learn
- Good timekeeping and attention to detail
Apply now!