About the Role
Assurer le traitement et le suivi de son carnet de commandes afin de garantir la satisfaction clients. S'assurer que l'ensemble des éléments requis de la commande sont présents et bien qualifiés au préalable de la saisie dans les systèmes. Enregistrer dans l'ERP l'ensemble des éléments constitutifs de la commande du client. Réaliser le suivi de la commande aux côtés du client jusqu'à la bonne livraison de la commande (envoi de l'Accusé de Réception Commande, informations régulières, envoi de la documentation et des certificats, suivi du déclenchement des termes de paiement, transport, ...). Piloter son carnet de commandes en se coordonnant avec la Supply Chain du groupe. Participer au règlement des litiges client (retours client, établissement des avoirs, ...). KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest! Get to know KSB
Tech Stack
ERPCRMsupply chaincustomer serviceorder management