Sales Process Manager

Sales Process Managers opportunity in this large, strong and successful manufacturing company. Ready to lead, develop and improve a high-performing sales administration and processing team? If you enjoy managing people, building capability, and driving smarter processes-while still staying close to the detail of quoting, order accuracy and production scheduling-this is a hands-on leadership role with real impact. You'll have real influence over process, pace and performance in a growing manufacturer with a large modern facility. You'll own the end-to-end commercial flow from enquiry through to delivery support: ensuring quotes are accurate, orders are processed correctly, and schedules are aligned with production capacity. Just as importantly, you'll coach and develop the team, embed best practice, and lead continuous process improvement-working to documented ISO9001 procedures and KPIs. What you'll be doing Lead, coach and develop the sales office team (work allocation, training, feedback and support) Drive a customer-first culture and consistent service standards across the team Improve processes to reduce errors, speed up turnaround and increase on-time delivery performance Oversee enquiries through to delivery support: quote → order → schedule → dispatch readiness Produce accurate, commercially sound quotations aligned to customer requirements Maintain data integrity and follow-up discipline in Winman ERP and Capsule CRM Manage order processing, invoice sweeps, call-offs and outstanding orders to deadline Coordinate scheduling with production and accelerate urgent orders when required Track, report and improve KPIs; ensure compliance with ISO9001 procedures What you'll bring Experience in a commercially focused admin/coordination/management role in a manufacturing company. Proven people management or team leadership skills with a focus on development and performance Strong commercial judgement; comfortable with construction terms/contracts and pricing discipline Confident communicator who bridges technical estimating and client-facing stakeholders Track record of implementing process improvements and embedding change Strong Excel/MS Office skills; ERP & CRM experience essential High attention to detail and the ability to prioritise at pace