Senior Support Analyst

Join a fully remote organisation, supporting cutting edge Microsoft products… Senior Support Analyst £40 – 45k Fully remote Your new role This Microsoft Partner create a number of bespoke, industry leading products that integrate with Microsoft collaboration software including SharePoint, Power Platform and more recently AI software such as CoPilot. You’ll play a key role in supporting these bespoke products and will use your technical expertise to provide expert level troubleshooting. This organisation is bursting at the seams with opportunities and the prospects for your career advancement are unparalleled. As a Microsoft Partner, you’ll receive access to Microsoft certifications, exams and training. About you You’ll have proven experience in a technical support role, preferably for another Microsoft Partner in a SaaS or API environment.  Some other skills and experience you’ll bring: · Knowledge and experience in supporting Power Platform or M365 solutions, including Power Automate and Power Apps. · Experience in Zendesk. · Strong customer facing experience. · Any Power Platform certifications are highly desirable. Salary and benefits Salary is £40 – 45k basic. This role is fully remote and they’re also advocates for flexible working. Team collaboration is a key part of their ethos and you’ll feel welcomed and engaged from day one. Other benefits include private healthcare, sponsored community participation, 25 days holiday (+ bank holidays), high spec equipment and more. Self development is a priority for this organisation and you'll be in an environment where all management are approachable and keen to see you succeed.