Associate Customer Success Manager

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. Why Choose Corsearch? Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting. Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike. Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive. Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world. ✅The Role As a Brand Protection Partner at Corsearch, you are the main point of contact for your clients—responsible for understanding their goals, managing the collaboration, and ensuring they get the most out of our platform. You’ll work closely with internal teams (Product, Reporting, Investigation, Enforcement, and Account Management) to deliver a top-tier experience for some of the world’s leading brands. Your day-to-day will blend strategy, communication, and tech-driven execution. ✅Responsibilities and Duties Own and manage client relationships, acting as their main point of contact. Serve as both the strategic and day-to-day operational contact for assigned clients. Drive the onboarding process and help define strategic priorities with the client. Ensure successful implementation and adoption of our platform. Collaborate with internal teams to meet client needs and deliver value. Coordinate with Account Managers to identify and develop new commercial opportunities. Contribute to the overall strategy, ensuring continuous improvement of client programs. Maintain oversight of account health and performance, escalating issues when necessary. Participate in key meetings to provide updates and share insights on program progress. ✅Essential Previous experience in a customer facing, Brand Protection role Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. Strong customer facing skills. Must be able to monitor the health of customer relationships and ensure our services meet the clients’ expectations. Must be able to identify problems, analyze data, and develop solutions to address them. You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively. Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders. Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders. Ability to build and maintain strong relationships with clients and internal teams Ability to take a strategic and analytical approach, while being capable to understand trends. Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. Motivated and results-driven individual who takes a high degree of responsibility in their work. Strong risk assessment and risk mitigation skills Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.