About the Role
<p><span style="color:#537824"><b>About Signify</b></span></p><p></p><p>Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.</p><p></p><p>At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.</p><p></p><p>Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. </p><p></p><p><span style="color:#537824"><b>More about the role</b></span></p><p></p><p>This is an exciting job opportunity for you to light the way as a <b>Process Optimization & Service Excellence Intern</b> - in <b>Eindhoven</b> with Signify. We’re on the lookout for forward-thinking innovators with a passion for customer satisfaction. If you match this description, get in touch!</p><p></p><p>What you’ll do:</p><ul><li><span>Contribute to customer services initiatives, helping deliver a high‑quality, engaging, and positive customer experience at every interaction.</span></li><li><span>Develop compelling, user‑friendly training materials that empower both internal teams and external stakeholders to deliver exceptional service.</span></li><li><span>Support the rollout of new processes and training assets across the organization to ensure seamless adoption and alignment.</span></li><li><span>Partner with global business process experts to deeply understand, map, and elevate current end‑to‑end workflows, always keeping customer impact at the center.</span></li><li><span>Identify opportunities, gaps, and experience‑enhancing improvements across existing processes to drive operational excellence and stronger customer engagement.</span></li><li><span>Leverage Lean methodologies to design, enhance, and implement process improvements that boost efficiency and elevate the customer journey.</span></li><li><span>Define meaningful success metrics and measurement methods to track adoption, performance, and customer‑focused outcomes of newly implemented processes.</span></li><li><span>Actively participate in our virtual intern network, collaborating on business cases, enhancing personal development, and expanding your internal professional community.</span></li></ul><p></p><p><b>More about you</b></p><p>While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:</p><ul><li><span><span>Fluency in English (speaking and writing)</span></span></li><li><span>Currently pursuing a degree in Marketing, Business Administration, Quality Management, or a related field.</span></li><li><span>Excellent communication and interpersonal skills.</span></li><li><span>Ability to work collaboratively in an international team environment</span></li><li><span>Strong analytical and problem-solving skills.</span></li><li><span>Detail-oriented with strong organizational skills.</span></li><li><span>An eagerness to learn Lean methodology and process improvement techniques</span></li></ul><p></p><p></p><p><span style="color:#537824"><b>Everything we’ll do for you</b></span></p><p></p><p>You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. </p><p></p><p>Come join us, and together we can light up the future.</p><p> </p>