Role: SC Cleared IT Support / Desktop Engineer
Location: Carterton (onsite)
Contract: ASAP - potential for long term extension
The Role
You'll be supporting a secure IT environment, responsible for maintaining day-to-day IT services across a central hub and surrounding sites.
Key responsibilities include:
- Managing and updating support tickets in line with SLAs
- Handling hardware triage and break/fix for in-warranty devices
- Managing IT stock and asset tracking (scan in/out, lifecycle)
- Supporting device deployments and locker replenishment
- Coordinating with vendors for parts and returns
- Ensuring processes are followed within a secure, regulated environment
What You'll Need
- Active SC Clearance
- Experience in desktop support / IT support / EUC
- Hands-on hardware troubleshooting experience
- Familiarity with ticketing tools (e.g. ServiceNow)
- Strong attention to detail and ability to follow process
Why Join?
- Long-term contract within a secure government environment
- Great entry/continuation within defence IT (MOD exposure)
- Stable, structured role with clear expectations
- Opportunity to build experience in secure infrastructure environments