About the Role
About the Company
The company is a private investment firm launching a new platform focused exclusively on residential emergency mitigation services. Backed by a 7-year-old investment firm with an entrepreneurial approach to building scalable service businesses, they are focused on creating a mitigation-first growth engine across multiple U.S. markets.
The company is building a network of high-performing mitigation outposts designed to deliver fast, reliable response to residential property damage events. The platform will prioritize operational discipline, speed to customer, and strong field leadership to drive growth across new and emerging markets.
This is an opportunity to join at the ground floor of a rapidly scaling restoration platform and help build the operational playbook that will shape its national expansion.
About the Position
The National Director of Operations (Restoration) will play a key leadership role in launching, supporting, and scaling residential mitigation services across new markets.
This role blends strategic leadership with hands-on operational execution. The right candidate can think at the platform level while also diving into the practical realities of building restoration operations in new markets.
This individual will help establish new mitigation outposts, recruit and coach market leaders, refine the operating playbook, and drive operational performance across the network.
What Success Looks Like
A strong hire in this role will:
Launch new mitigation outposts successfully and on schedule
Build a repeatable launch and operating playbook
Recruit, mentor, and support strong local outpost leaders
Maintain clear operational focus on:
jobs
revenue
gross profit
urgency and responsiveness
Travel into markets to solve real-world operational challenges quickly
Establish field discipline without slowing growth
Help build a scalable national mitigation platform
Key Responsibilities
Lead execution of the company’s mitigation outpost expansion strategy
Help determine market prioritization and launch sequencing
Recruit, train, and coach local market/outpost leaders
Travel frequently to support new market launches and operational stabilization
Develop and refine:
operating playbooks
SOPs
performance scorecards
training and accountability rhythms
Coordinate launch logistics including:
trucks and vans
mitigation equipment
vehicle wraps and branding
warehouse/storage space
insurance setup
basic field infrastructure
Drive KPI accountability across markets including:
job volume
revenue
gross profit
speed-to-lead
speed-to-site
conversion rates
Partner with leadership and marketing teams to support lead generation and growth
Provide field support and coaching when operational issues arise
Requirements
Experience
Significant experience in the restoration industry
Strong background in mitigation services
Proven accountability for branch, market, or regional performance
Experience across multiple restoration functions such as:
mitigation
estimating
project management
large loss
field operations
team leadership and coaching
Experience launching or stabilizing new branches or markets is highly preferred
Ideal Candidate Profile
Strong candidates may include:
Former General Manager, Regional GM, Director of Operations, Regional Director, or similar
A high-performing branch leader ready to step into a larger leadership role
Operators with deep field credibility who understand how restoration businesses actually run
Additional Requirements
Residential restoration experience required
Strong mitigation experience required
Operations and sales experience
Industry relationships with insurance carriers, plumbers, contractors, or subcontractors are a plus
Ability and willingness to travel 50%+
Benefits
Base Salary:
$140,000 – $180,000+
Additional performance-based upside potential
Opportunity to help build a national restoration platform from the ground up
Remote work flexibility
High-impact leadership role with significant growth potential