About the Role
Onsite Service Specialist
Position Details:
The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.
You Will:
Perform machine break/ fix activities for different machines at the customer's site
Implement territory work relating to customer inventory projects
Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
Perform implementation responsibilities for new customers or new services
Assist customers with staging, labeling and organizing product at a customer site.
Complete product relocation and discontinuation process
Will cover PTO and will have route based responsibilities and activities when needed.
Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience
You Have:
3 years' experience in customer service or warehouse environment
High School diploma or equivalent
Technical skills and experience solving problems
Managed several projects simultaneously
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance