Regional Manager (Indoor Plant Maintenance)

Regional Service Manager - West London

£52,500 - £57,500 DOE | Full‑Time | Permanent
Field‑Based - West London

I'm working with a well‑established, growing workplace services business that's looking to appoint a Regional Service Manager to take ownership of its West London region.

This is a genuine regional leadership role with responsibility for people, customers, and commercial performance. You'll have autonomy, visibility, and a clear remit to run your patch properly.

The Role

You'll be responsible for the overall performance of the West London region, leading a Team Leader and a wider service team of around 10-15 people operating across multiple client sites.

Day to day, this includes:

Leading, supporting, and developing your regional service team

• Owning key client relationships and acting as the senior point of contact
• Managing service levels, customer experience, and regional NPS
• Delivering regional profitability, with oversight of contracts, pricing, and renewals
• Handling escalations and seeing issues through to resolution
• Using KPIs and data to drive performance and continuous improvement

The role is field‑based, spending most of your time at client sites across West London, with occasional travel to Head Office.

About You

This will suit someone who enjoys running a region rather than sitting behind a desk. You'll be comfortable managing people, customers, and numbers at the same time.

You'll likely have experience in:

• Managing operational or service teams (onsite and remote)
• Leading within a service‑led, B2B environment
• Managing client relationships and customer performance
• Working with commercial end‑users or facilities‑related contracts
• Holding P&L or budget responsibility

Above all, you'll be someone who takes ownership, supports their team properly, and isn't afraid to make decisions.

Salary & Benefits

• £52,500 - £57,500 basic salary
• Quarterly company bonus plus annual performance‑related bonus
• 25 days holiday plus bank holidays
• BUPA cash plan
• Lunch provided
• Ongoing learning and development

The business has a strong retention record and a values‑led culture without being overly corporate.

Interested?

If you're a Regional Manager, Service Manager, or Operations Manager looking for a role with real responsibility and autonomy, this is one worth talking about.

For more information, contact Stanley at MorePeople on 01780 480530 or email stanley@morepeople.co.uk.