Demand Planning Business Process Owner - COE

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! 

Position: Demand Planning Business Process Owner - COE

Department: Supply Chain, Global

Work Location: Marlborough, MA, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. 

What you will be doing: 

For the continuous improvement in Demand Planning and Integrated Business Planning (IBP) across the company, the Demand Planning Business Process Owner is a key member of the Global Supply Chain Center of Excellence team. In this role, you will lead the global Demand Planning Center of Excellence and drive the global processes, policies, and practices. 

This role serves as the functional expert for transformational capabilities, providing guidance and ensuring the implementation of best-in-class practices, tools, analytics and governance to drive forecast accuracy and enable a data-driven Demand Planning framework. This role reports directly to the Center of Excellence lead and plays a critical role in shaping the company’s overall Supply Chain strategy and transformation agenda. 

The Demand Planning Business Process Owner is responsible for defining, governing, and continuously improving the end-to-end demand planning processes within the organization who serves as the single point of accountability for ensuring that demand planning activities are standardized, aligned with business objectives, and are effectively executed across markets, categories, and functions.  The position requires strong analytical, collaborative, and leadership skills to drive both operational excellence and long-term growth.

Development and Implementation

• Act as the business lead for planning tools (o9, Oracle) optimizing system design, data models, and integration ensuring data quality.

• Identify, test, and implement new technologies techniques, and tools to maintain competitive advantage.

• Develop and deploy advanced statistical forecasting tools/models to improve forecast accuracy and reduce bias.  Develop, monitor, and report on key performance indicators (KPIs) to measure process effectiveness.

Compliance Monitoring and Governance

• Establish global demand planning standards, operating policies, and procedures to ensure consistency, scalability and improvement performance across the global business units. 

• Ensure organizations and business units are following internal policies to minimize risks using data monitoring tools. 

• Implementing ongoing maintenance to roles and responsibilities and monitoring controls to ensure security and data governance.

Cross Functional Coordination and Facilitation

• Act as a demand planning liaison between business stakeholders to provide leadership, best practices, and support in continuous improvement areas such as automation, AI, or digital transformation. 

• Partners with cross functional representatives ensure best practices and governance are applied across the organization. 

• Drives best practice solutions for effective efficiencies with cross functional teams such as Sales, Brand, and Operations to achieve common goals. 

• Provides strong leadership with clear communication to align different functions, prevent silos, and align strategies.

Performance Governance & Continuous Improvement

• Monitor process performance (e.g., forecast accuracy, bias, adherence to cycle timelines) and drive continuous improvement initiatives.

• Partner with the COE Lead to develop the future roadmap, drive maturity assessments, and recommend continuous improvement methodologies. 

• Offers specialized expertise in demand planning practices to solve complex business problems.

Lead, Train, and Develop Capability

• Provide coaching, training, and support to demand planners and business users. 

• Champion change management efforts to embed new ways of working and tool adoption. 

• Develop and deliver training programs, ensure process compliance, and foster a culture of accountability and collaboration across demand planning teams. 

• Provides training and fosters a culture of continuous improvement. 

SOP Development

• Own and lead the global digital IBP and Demand Planning strategy, defining a clear roadmap, target operating model, and governance across the company within o9. 

• Lead the global IBP implementation module and continuous maturity journey, providing data driven decision-making tools for executive alignment.

Success Measures:

• Improved forecast accuracy and reduced bias.

• Increased process compliance and efficiency across global business units.

• Improved adherence to operating policies and standards by all members of the Demand Planning organization

• Improved collaboration between Demand Planning teams and functional groups – Products, Brand, Sales

• Effective stakeholder alignment in the Demand Review process with cross functional collaboration.

• High adoption and proper use of planning systems.

• Demonstrated improvements in demand planning continuous improvement activities.

Minimum Qualifications: 

• Bachelor’s degree in Supply Chain, Business, or related field.

• 7+ years of experience in Demand Planning, S&OP/IBP, or related supply chain functions.

• Strong understanding of forecasting methods, demand drivers, and supply chain dynamics.

• Direct experience working in APS systems (o9, SAP IBP, Oracle, etc.).

• Strong Excel and data analysis skills; comfort with large datasets.

• Excellent communication and facilitation skills to align cross-functional teams.

• Ability to travel domestically and/or internationally up to four times a year.

• Ability to attend early morning or evening calls with international partners.

• Authorized to work in the United States on a full-time basis.

In Massachusetts, the standard base pay range for this role is $111,000.00 - $140,000.00 annually. This base pay range is specific to Massachusetts and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.  

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. 

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. 

#li-ab1

#LI-HYBRID

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.