HMCTS - PSR2 Operational Support Officer Roles

Operational Support Officer (Court Usher Focus)

Exeter Law Courts, Southernhay Gardens, Exeter, EX1 1JL
£12.86 per hour
Full-time | Temporary (Approx. 6 months)
Enhanced DBS required
Start: ASAP

About the Role

We are currently recruiting Operational Support Officers to join a busy court environment at Exeter Law Courts. This role is primarily focused on court ushering duties, supporting the smooth and professional running of court hearings, alongside some general administrative responsibilities.

This is an excellent opportunity for someone who is confident, organised, and calm under pressure, and who is interested in working within the justice system.

Key Responsibilities

Court Ushering (Primary Focus)

• Acting as the main point of contact for court users, ensuring a professional and respectful environment
• Calling parties into courtrooms for hearings
• Keeping parties appropriately separated when required
• Providing clear updates to court users regarding hearing times, delays, and room changes
• Preparing and setting up courtrooms ahead of hearings
• Supporting judges, legal professionals, and court staff to ensure proceedings run smoothly
• Managing waiting areas and ensuring order within the court building
• Handling sensitive situations with discretion and professionalism

Administrative Duties (Secondary)

• Inputting and updating information on internal systems
• Responding to general enquiries (in person, email, and phone)
• Managing emails and correspondence
• Carrying out general office and clerical tasks

Skills & Experience

• Strong communication and interpersonal skills
• Ability to remain calm and professional in a busy, sometimes pressurised environment
• Good organisational skills and attention to detail
• Confident using IT systems
• Ability to work both independently and as part of a team
• Proactive with a positive, "can-do" attitude

About You

We are looking for someone who is:

• Friendly, approachable, and patient
• Confident when dealing with members of the public
• Comfortable working in an environment where sensitive and sometimes difficult matters are discussed
• Professional, reliable, and adaptable

Additional Information

• This position is subject to an Enhanced DBS check
• The role is fully site-based (no hybrid working)
• Immediate start available

Apply Now

If you're looking for a rewarding role where you can play a vital part in supporting court proceedings and public service, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.