Community Manager (PBSA)

Are you passionate about creating vibrant communities and unforgettable experiences? Do you thrive in fast-paced environments where people, creativity, and exceptional service come together?

We’re looking for an energetic Community Manager to lead the resident experience at a modern student living property in Leeds. This is a unique opportunity to shape an inspiring environment where students feel supported, connected, and truly at home.

If you’re a natural leader who loves building communities, organising events, and delivering outstanding customer experiences, this role could be the perfect next step in your career.

The Opportunity

As Community Manager, you’ll be at the heart of the resident experience. You’ll lead day-to-day operations, inspire your team, and create a welcoming environment where students can thrive.

From organising engaging events to ensuring smooth building operations, you’ll play a key role in shaping a living experience that residents will remember long after they move out.

Location: Leeds 

Salary: up to £38,000 + Bonus 

What You’ll Be Doing

Creating an Exceptional Resident Experience

• Deliver an outstanding customer experience for every resident.
• Build meaningful relationships with students and create a welcoming community atmosphere.
• Turn residents into enthusiastic ambassadors who recommend the property to friends.

Community & Event Management

• Plan and deliver exciting events that bring residents together — from social nights to wellbeing workshops.
• Develop creative ideas that enhance student life and engagement.
• Build partnerships with universities, colleges, and local organisations.

Building Operations & Performance

• Support the smooth running of the property and maintain high operational standards.
• Work with senior management to ensure full health & safety compliance.
• Help optimise property performance and contribute to occupancy and revenue goals.

Team Leadership

• Lead, motivate, and develop a high-performing team.
• Conduct regular one-to-ones, coaching sessions, and performance reviews.
• Create a collaborative and positive working culture.

Business Growth

• Support occupancy targets and revenue performance.
• Monitor KPIs and identify opportunities for continuous improvement.

What We’re Looking For

Essential Skills & Experience

• Proven experience delivering exceptional customer service
• Experience planning and hosting events
• Previous team leadership or management experience (hospitality, BTR, student accommodation, residential or similar)
• Strong communication and interpersonal skills
• Ability to problem-solve and manage challenges effectively
• Experience using CRM or booking systems
• Strong organisational and time management skills
• Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint)

Personal Qualities

• Creative, energetic, and community-focused
• Passionate about delivering outstanding experiences
• Confident engaging with residents, colleagues, and partners
• Resilient, adaptable, and solutions-focused
• Commercially aware and target-driven

Why Apply?

This is more than a management role — it’s a chance to shape an inspiring student community and make a real difference in residents’ lives.

You’ll join a collaborative, forward-thinking environment where ideas are welcomed, creativity is encouraged, and your impact will be visible every day.

Expect a dynamic workplace, supportive colleagues, and the opportunity to grow while creating memorable experiences for students from around the world.

Ready to build a thriving student community and lead an exceptional resident experience? Apply now.