About the Role
Working closely with other Customer Success Managers in providing setups and workflows to Clients;
Having regular QBRs with Clients, maximising the value they get out of the Platform,
Walking new Clients through the onboarding process, and securing their launch,
Measuring Clients’ satisfaction with NPS and gathering feedback,
Working with our Product Team to manage product requests from strategic clients,
Educate our clients about our product roadmap and undertake product training for users;
Being a part of a new market segment (headless loyalty) with skyrocketing growth!
It's great if you also have
Great at talking to people and are passionate about helping them improve their business;
Customer-oriented and extraordinarily organised;
Experienced in a similar role (Customer Success/Account Management); documented experience with portfolios of enterprise-level clients;
Comfortable doing video calls with multiple stakeholders, and experienced in presenting product demos;
Familiar with API-first products or willing to catch up quickly,
Skilled at copywriting;
Fluent in both English and Polish (written and spoken);
Ready to wear multiple hats in a dynamic SaaS environment;
Happy to work with many stakeholders across the board (sales, product development, customer support) and use customer insights to improve our platform.