Senior Collaboration Engineer (Req#1106)

As an ePlus Senior Collaboration Engineer, you will be responsible for designing and implementing single- or multi-vendor Collaboration Technology Solutions. You will have the opportunity to work within an industry-leading account team to understand our clients’ needs and craft sustainable Collaboration roadmaps to get them there. Your Impact The essential functions of this position include: Assist in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW), verifying the solutions aligns with the customer expectations. Planning and designing solutions for multi-vendor Collaboration Solutions Be available as a pre-sales resource for sales team members, as necessary Serve as an escalation point for Engineers, Sr. Engineers and Consultants. Troubleshoot complex technology issues during and post implementation. Assess Customer environment and make recommendations on solutions and improvements Escalate issues to other team members, subject matter experts, and leadership as necessary Provide deployment and implementation services of multi-vendor Collaboration solutions in the  customer environment(s) Be available to meet customers’ Collaboration needs as part of the overall solution. Align /meet with key collaboration vendors to stay current on products, technologies, and trends.Lead post sales implementations  on professional services projects which could include directing the activities of others.  Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, R/S. Voice, Brocade, CISSP, VCDX, UCS Serve each and every customer to ePlus’ standards Qualifications Bachelor’s degree preferred 5+ years hands on experience upgrading and deployment of Cisco Unified Communication technology 2+ years’ experience Contact Center as a Service 2+ years’ experience deploying UC add-ins such as Redsky, 9line, Intrado, Variphy, etc. 2+ years’ experience with Contact Center as a Service (CCaaS) (e.g. Webex Contact Center, Zoom Contact Center, Five9, etc.) Cisco CUCM and /or UCCX certifications greatly preferred Excellent customer service skills on phone, presenting, and in person Professional demeanor and good communication skills Core Responsibilities & Capabilities Ability to rapidly design and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments Lead the design, implementation, migration, and support of enterprise Collaboration solutions Serve as a technical authority across on-prem, hybrid, and cloud Collaboration architectures Collaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle Cisco Collaboration Expertise (On-Prem & Hybrid) Must be highly proficient in two or more of the following Collaboration technologies: Cisco Unified Communications (Voice, Video, Messaging) VoIP and SIP-based architectures Video Conferencing Solutions Deployment and upgrade of Cisco Collaboration platforms, including: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco Unified Contact Center Express (UCCX) Cisco IM & Presence (legacy environments) Cisco Emergency Responder (CER) Experience with migration strategies from on-prem to cloud or hybrid models is highly desirable. Webex & Cisco Cloud Collaboration Experience with Cisco’s current Collaboration portfolio, including: Webex App (Calling, Messaging, Meetings) Webex Calling Multi-Tenant Dedicated Instance (DI) Webex Control Hub (user provisioning, policy management, analytics) Hybrid Calling and interoperability with CUCM Session Border Controller (SBC) Experience Hands-on experience deploying and supporting one or more SBC platforms: Cisco Unified Border Element (CUBE) AudioCodes Ribbon Oracle / Acme Packet Includes SIP normalization, carrier integrations, security, and call routing. UCaaS Platform Experience Experience delivering one or more Unified Communications as a Service (UCaaS) platforms: Webex Calling Microsoft Teams Phone RingCentral Zoom Phone 8x8 Contact Center Platforms (CCaaS) Experience with one or more Contact Center platforms: Webex Contact Center Zoom Contact Center Five9 NICE CXone (inContact) Genesys Cloud Call Recording & Workforce Optimization (WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio Verint NICE UC Add-Ons & Integrations Experience deploying and supporting Collaboration ecosystem add-ons: E911 / Emergency Services: RedSky 9Line Intrado Mass Notification & Alerting: Singlewire InformaCast / Fusion Analytics & Reporting: Variphy