Help Desk Technician – IT Support Specialist

Do you love troubleshooting tech issues and helping people get back up and running? Are you the go-to person when friends or coworkers need help with their computers or software? If so, we’ve got a great opportunity for you!

We’re looking for a Help Desk Technician – IT Support Specialist to join a fast-paced and supportive team. In this role, you’ll provide technical assistance to users both remotely and in person. You’ll help solve issues ranging from simple software updates to more complex hardware repairs. Every day brings something new, and you’ll gain valuable hands-on experience while making a real impact.

Whether you're just starting out or have a few years under your belt, we’re looking for someone who’s passionate about technology, a great communicator, and eager to learn.

Help Desk Technician Duties and Responsibilities:

• Respond to phone calls, emails, and service tickets from users needing technical support
• Diagnose and resolve software and hardware issues remotely or in person
• Guide users through troubleshooting steps in a friendly and professional manner
• Perform repairs and upgrades, such as hardware replacements or system updates
• Track and document all support requests and resolutions in the ticketing system
• Maintain accurate records of equipment inventory and vendor contact info
• Collaborate with other IT team members to solve larger or recurring issues
• Stay up to date on the latest tech trends, tools, and updates

Benefits:

• 401(k)
• Medical insurance
• Optical coverage
• Dental coverage
• Life insurance
• Short-term disability coverage

Apply online or at our office:
Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities—and you’ll never pay a fee for our services and support.

Take the first step toward your success. Apply online or visit us today!
www.Expresspros.com/TigardOR

We are located at:
10115 SW Nimbus Ave. #500
Tigard, OR 97223

Call us: 503-624-2001
Email: Jobs.TigardOR@expresspros.com