At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.
You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.
Key Responsibilities:
- Technical customer support via phone and email;
- Monitoring the performance and uptime of the SMSAPI platform;
- Contributing to the creation of technical documentation;
- Reporting and tracking incidents submitted by SMSAPI customers;
- Troubleshooting technical issues for team members.
Your profile:
- Advanced knowledge of Polish is an absolute must-have;
- General IT knowledge;
- Understanding of basic network configuration concepts (LAN, WAN, Wi-Fi);
- Basic knowledge of PHP programming language;
- Familiarity with web application security concepts;
- Proficiency in English (both written and spoken);
- Excellent work organization skills;
- Strong interpersonal and communication skills;
- Ability to work effectively in a team;
- Nice to have: knowledge of Active Directory (AD).
We offer:
- Hybrid work model (3 days/week in the office in Gliwice, 2 days/week remotely)
- Co-financed Medicover care;
- Co-financed private life-insurance;
- Co-financed MultiSport card;
- Extra day off on your birthday;
- Team building events;
- Extra fee from employer for retirement program (PPK);
- Employee Referral Program;
- Summer bonus;
- Fruits in the office;
- Lunch days: Mondays & Wednesdays;
- Free parking (cars & bikes).