About the Role
Operational Excellence Manager Location: London HQ (hybrid, with travel to UK sites) Salary: £50,000 - £55,000 + discretionary bonus + LTIP eligibility Reports to: Senior Operations ManagerAbout the BusinessA fully integrated, award-winning Build-to-Rent operator with a growing portfolio of stabilised and pipeline schemes across the UK. The business invests, designs, builds, and manages in-house, and is expanding through both new development and third-party management mandates.The RoleWe are looking for an Operational Excellence Manager to drive performance, lead change projects, and ensure consistently high standards across our operational BTR portfolio. You will also play a central role in mobilising and onboarding new BTR and co-living schemes.This is a high-visibility position with exposure to senior leadership, investors, and external stakeholders. The ideal candidate is highly structured, detail-oriented, and energised by building and embedding better processes.Key ResponsibilitiesProject DeliveryScope, manage, and deliver operational projects end-to-end, setting clear objectives, governance structures, and stakeholder engagement plansExamples include: adapting operating models in line with new legislation (e.g. Renters' Rights Act), launching ancillary revenue services, and implementing new technology solutionsOnboarding & MobilisationLead the onboarding of new operational BTR and co-living schemes, ensuring continuity for residents and no disruption to occupancy or rent collectionSupport the mobilisation of new developments from pre-opening through to stabilisation, covering operational setup, team onboarding, systems implementation, and compliance readinessOperational StandardsConduct site visits, audits, mystery shops, and inspections to objectively assess delivery against SOPsWork with on-site and support teams to identify improvement opportunities and demonstrate measurable NOI impactReview sector best practice to continually raise the bar on resident experience and operational efficiencySupporting Senior Operations ManagerAct as deputy, contributing to strategy, business planning, and team objective-settingLead the operational business in their absence, including investor meetings and on-site staff managementKPIs: Occupancy, void days, rental growth, gross-to-net, NOI, resident reviews, NPS, complianceSkills & ExperienceHighly organised and process-driven with a strong eye for detailProven experience in project management, compliance, auditing, or operational improvement - ideally within BTR, PBSA, or residential propertyComfortable interpreting and acting on detailed operational dataTechnologically confident, with experience of platforms such as Yardi (or similar)Adaptable and resilient in a fast-paced, 24/7 operational environment