Sales Operations Administrator

Vacancy list  English (UK) Login Sales Operations Administrator Eseye Guildford, United Kingdom Business Operations Apply for this job Share Company Description Eseye empowers businesses to embrace IoT without limits. We help them to visualise the impossible and bring those solutions to life through innovative IoT cellular connectivity solutions that enable our customers to drive up business value, deploy differentiated experiences and disrupt their markets. Our pioneering IoT cellular connectivity solutions, versatile hardware, technical consultancy, and round-the-clock support allows businesses to overcome the complexity of IoT design, development, and deployment. We guide them every step of the way, so they can move forward with IoT projects without the fear of getting it wrong. Supported by our unique AnyNet Secure® SIM technology, Connectivity Management Platform, and a powerful partner ecosystem, we help more than 2,000 customers to seamlessly connect millions of devices across 190 countries, agnostic to over 700 available global networks. Position The Sales Administrator is a key member of Eseye’s Business Operations team, responsible for ensuring smooth, accurate, and efficient support for Global Sales, Finance, Operations, and Technical Support teams. This role is essential in maintaining operational excellence and ensuring high-quality communication across the business. It requires a proactive, detail-oriented individual who can coordinate a diverse range of administrative duties in a fast-moving, international IoT environment. Key Responsibilities Sales Administration & Process Management Manage, maintain, and continuously develop sales administration processes to improve efficiency between departments Create, review, and implement new operational workflows as business needs evolve Maintain accuracy in all sales documentation, including quotes, orders, contracts, and reports Order Processing & Contract Management Generate invoices for consultancy work on an ad-hoc basis Create, validate, and manage service contracts for both Eseye customers and Mobile Network Operator (MNO) partners Internal & External Stakeholder Coordination Provide day-to-day administrative support to Global Sales Teams and collaborate closely with Finance, Operations, and Technical Support Attend sales meetings to provide live administrative support and follow-up actions Liaise with internal departments to support issue resolution, data accuracy, or customer inquiries Communicate and collaborate with global MNO partners on service contracts and operational tasks Customer Communication & Support Communicate directly with customers regarding order processing contract updates, or service-related queries Manage the Sales Administration inbox and prioritise tasks effectively Respond to customer tickets via Zendesk and route escalations as needed Reporting & Data Management Generate, format, and distribute internal and customer-specific reports on a weekly, monthly, and ad-hoc basis Support data accuracy for CRM, dashboards, and operational tools Ensure compliance and data integrity across all sales documentation Team Support & Coverage Provide coverage for the Sales & Operations Administrator when required Support wider Business Operations initiatives when needed to enhance workflow efficiency Requirements Essential Minimum 1 year of experience in an administrative role; sales administration experience is preferred Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) High accuracy and attention to detail in all tasks Excellent written and verbal communication skills Customer-first mentality and confidence in direct customer communication Ability to manage multiple priorities in a high-volume fast paced environment Desirable Experience with: -Zendesk or similar ticketing systems - Salesforce or another CRM -Working within a technical or SaaS/IoT-based organisation Proactively pursue opportunities to enhance skills and deepen understanding of the business Other information Success in this role looks like Smooth, accurate, and timely processing of all sales operations tasks High-quality communication with Sales, Operations, Finance, and external partners Proactive improvement of administrative workflows Positive feedback from internal teams and customers Strong team work skills Offering a competitive salary and excellent training. Apply for this job Powered by Accessibility statement