Reservations Administrator

Reservations Administrator Apply now Location: Ross - Shire Job Type: Full Time | Permanent Salary: £25,000 – £34,000   Key Responsibilities * Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner * Build and maintain strong relationships with travel agents and external booking partners * Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly * Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences * Maintain up to date knowledge of availability, packages, events and on-site activities * Liaise with operational teams to support smooth pre-arrival planning and guest preparation * Maintain accurate records and ensure booking systems are kept fully up to date   Requirements Essential * Previous experience in reservations, hospitality administration or a similar customer focused role * Strong organisational skills with exceptional attention to detail * Confident written and verbal communication skills * Experience using booking systems and Microsoft Office * Ability to manage multiple enquiries and bookings simultaneously Desirable * Experience working within luxury establishments * Understanding of rate management and upselling techniques About You * Highly organised with a proactive, solutions focused mindset * Calm under pressure and able to manage a fast paced workload * Passionate about delivering exceptional service standards * Commercially aware with strong attention to detail Apply Now For more information, contact Lauren.    Salary Benefits * Salary: £25,000 - £34,000 per annum * Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business * Working Pattern: 45 hours per week, typically 9 am – 6 pm, including weekend working * Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience