1st Line Helpdesk / Hardware Engineer

<p><strong>Job Title: 1st Line Helpdesk / Hardware Engineer</strong></p> <p><strong>Location: Cambridge (Hybrid)</strong></p> <p><strong>Salary: Up to £25,000 DOE</strong></p> <p> </p> <p>Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you!</p> <p>We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. <li>Set up new user accounts and permissions, ensuring access rights are correctly configured. <li>Build and configure laptops, headsets, printers, and other hardware devices. <li>Install, configure, and troubleshoot software applications. <li>Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. <li>Maintain accurate records of all support activities and resolutions. </ul> <p><strong>Requirements:</strong></p> <ul> <li>Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. <li>Strong knowledge of IT hardware, including laptops, printers, and peripherals. <li>Experience working with Microsoft Intune for device management is essential. <li>Excellent communication and customer service skills. <li>Ability to multitask and prioritize workload effectively. <li>A proactive attitude with a willingness to learn and develop new skills. <li>Relevant IT qualifications or certifications are advantageous. </ul> <p>This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you!</p> <p> </p> <p>To apply, please submit your CV for immediate consideration.</p>