Technical Support Engineer – 1st/2nd Line Support

Technical Support Engineer – 1st/2nd Line Support £35,000 - £40,000 | Accrington (Hybrid) | Evening / Night Shifts When most people are logging off, you’re just getting started. You’re the type of engineer who thrives on owning a problem end-to-end, whether it’s a password reset or an Intune policy that’s misbehaving at 2am. You’re confident across 1st and 2nd line support, and you don’t panic when something breaks, you calmly get stuck in and fix it. This is your chance to join a growing business that’s delivering impactful work across cloud, data, and digital transformation. You’ll play a key role in supporting their end users across Microsoft 365, Intune, Azure, Power Platform, and Windows Server, all while working evening or night shifts as part of their 24/7 team. What’s in it for you? Salary: £35,000 - £40,000 Location: Accrington (hybrid model) Shift Pattern: Either: Night shifts (Mon-Fri: 12:00am to 8:30am) or Evening & Weekend shifts (Mon-Wed: 16:00pm - 12:30am, and Sat & Sun: 08:30 – 17:00) Variety: 1st and 2nd line support across a wide range of Microsoft cloud and on-prem tech Impact: Be the go-to contact during out-of-hours support, resolving issues, preventing downtime, and keeping users productive Culture: Join a collaborative team with a strong emphasis on flexibility, autonomy, and career growth What you’ll be doing: Providing 1st and 2nd line support overnight, taking ownership of incidents from start to resolution Troubleshooting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Entra ID, Power Platform, and Intune Supporting hybrid environments including Windows Server (2016-2022), AD, Group Policy, DNS, DHCP Managing on-prem Exchange and hybrid mail environments Troubleshooting Windows 10/11 desktop issues and mobile platforms (iOS/Android) Handling tickets from internal and external users across multiple technologies Escalating where necessary but owning everything you can Contributing to knowledge base articles and spotting recurring issues Occasionally travelling to customer sites (primarily in Central London) to provide holiday or overflow cover What you’ll bring to the table: Experience in a 1st/2nd line support role with hands-on troubleshooting across Microsoft environments Strong working knowledge of Microsoft 365, Entra ID (Azure AD), Intune, and Windows Server Confidence managing a busy ticket queue independently, especially overnight Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Excellent communication, clear, professional, and user-friendly SC Clearance is not required to apply, but you must be eligible and willing to go through the process If you’re looking for a night shift role that offers real variety, meaningful ownership, and strong support, this could be your next move.