Workster is partnering with a global customer service leader to recruit a Team Manager with Czech and English skills.
In this role, you will lead and manage a team, ensuring top-tier performance and service quality to guarantee customer satisfaction. If you are passionate about leadership, data-driven strategies, and customer service excellence, this is a great opportunity to grow in a dynamic and international environment.
Your Role
- Establish and maintain communication with clients and/or team members, understand their needs, and resolve issues to meet expectations.
- Create and implement strategies based on data analysis and observations that impact team performance and the bottom line.
- Identify the training needs for the team, equipping them with essential skills and knowledge.
- Gain a thorough understanding of the systems and operational procedures used within the program.
- Regularly collaborate with stakeholders on changes, promotions, and updates.
- Ensure all team members, partners, and third-party providers comply with process standards and requirements.
Your Qualifications
- Fluent in Czech (C1/C2) and English (B2).
- Bachelor’s degree or equivalent qualification.
- 1–2 years of experience in a similar team management or leadership role.
- Strong analytical skills, with the ability to interpret data, identify trends, and implement improvements.
- Demonstrated leadership capabilities, with a focus on team development and issue resolution.
- Excellent time-management skills, with the ability to balance multiple schedules and initiatives.
- Strong verbal and written communication skills, able to convey information clearly and professionally.
- Excellent working knowledge of MS Office applications.