About the Role
We’re looking for a responsible and skilled Dispatcher to join our team. This plays a crucial role in coordinating the delivery of Cemex products, ensuring efficient and timely service to our customers.
Job Responsibilities
WHAT YOU WILL GET TO DO
As a Dispatcher at Cemex, your daily responsibilities will include:
Delivery Scheduling: Coordinate with production and yard personnel to schedule deliveries, factoring in truck capacity, delivery distances, and unloading times.
Customer Service Collaboration: Work closely with customer service representatives to optimize delivery schedules.
Driver Assignment: Assign drivers for concrete product deliveries and generate sales reports.
Quality Assurance: Ensure high levels of customer satisfaction and promptly address any service quality issues.
Internal Relationship Building: Cultivate internal relationships to understand and fulfill customer needs.
Load Tracking: Record mix components for each load and maintain driver communication to streamline deliveries.
Process Improvement: Recommend procedural enhancements to improve customer service.
Documentation Management: Generate and manage invoices, delivery tickets, and shipping documents.
Qualifications
WHO WE ARE LOOKING FOR
To succeed in this role, you should bring:
Educational and Licensing Requirements: High School Diploma.
Experience: Preferably 1 year of dispatching experience.
Skills: Proficiency in OSHA standards and regulations. Ability to remain calm and efficient under pressure. Attention to detail and strong decision-making skills.
Knowledge, Skills, and Abilities
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Working Conditions
WORKING CONDITIONS
Safety First: Wearing protective equipment and adhering to safety protocols is a must.
Dynamic Environment: You’ll work in diverse environments, including exposure to varying conditions such as outdoor industrial operations settings.
Physical Requirements: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.
Tech Stack
dispatchingOSHAcustomer serviceschedulingdelivery coordinationphone communication