Job Title: Service Design & Transition Manager Max rate: £500 per day Duration: 6 Months Location: Telford (2 days per Week Onsite) Clearance required: SC Job Description: You will be involved in all aspects of Service Design & Transition across client teams involved with the Project Delivery process. The role aim is to assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other SD&T staff in Operational Best Practice, Patterns and Standards Required Skills: * Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes. * Happy to listen actively and draw conclusions. * Weekly reporting to seniors about assigned projects * Use of a defined toolset to support all of the processes. * Happy to discuss intangible service principles (with help/training) and ability to manage associated risks. * Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems. * Negotiation and ability to challenge/question * Self-reliance and ability to work independently with supervision. Optional Skills: * Experience of providing a service to customers. * Risk awareness * Mix of project and service mentality * Excel/Office/PowerPoint * Project experience * Qualifications: * Ideally EM foundation: training will be given to achieve ITIL4 foundation.