Client Success and Growth Manager

We are looking for a Client Success and Growth Manager to join our Client Success Team and own a portfolio of strategic accounts.  You will work closely with the Chief Customer Success Officer and play a key role in driving client satisfaction, retention, and account growth. This is a hands-on role with full ownership of client relationships. You will independently manage day-to-day interactions, identify expansion opportunities, and act as a trusted bridge between clients and internal teams, including Recruitment, HR, Legal, Finance, and Operations. A significant part of our client base is in Israel. A strong understanding of the Israeli tech market, business culture, and communication style is important for success in this role. Hebrew proficiency is a strong plus.

In this role, you become a trusted partner our clients rely on, supporting both their day-to-day operations and long-term team growth.

What You’ll Do

Client Relationship & Account Management

• Own and manage a portfolio of strategic client accounts, ensuring high satisfaction, retention, and long-term partnership success
• Build a deep understanding of each client’s business goals, team structure, hiring priorities, and operating model
• Act as the primary day-to-day contact for assigned accounts, maintaining trusted relationships with hiring managers, team leads, and operational stakeholders
• Proactively identify and drive account expansion opportunities (team scaling, new roles, broader partnership development)
• Monitor account health: delivery progress, team satisfaction, risks, and escalations
• Anticipate issues before they become blockers and independently drive solutions forward

Coordination with Recruitment

• Work closely with the Recruitment team on all active vacancies within your client portfolio
• Track candidate pipeline status, presentation timelines, and interview scheduling
• Participate in the Quality Gate process, ensuring candidates presented to clients meet expectations
• Coordinate candidate presentations to clients: timing, format, and follow-up
• Proactively identify and escalate pipeline bottlenecks (e.g., insufficient interview slots on client side, slow feedback loops)
• Ensure fill rate targets are met for your portfolio by driving momentum across all open positions

Coordination with HR & Operations

• Work closely with HR on all operational matters related to your clients’ teams — onboarding, offboarding, team health, employee satisfaction
• Track key client requests and needs across the full service delivery scope
• Monitor team health indicators: retention, engagement, any early warning signs
• Coordinate regular reporting and status updates for clients
• Interact with clients on team-related questions and any issues connected to Newxel’s services
• Support contract-related processes in coordination with Legal and Finance when needed

Communication & Reporting

• Represent Newxel professionally in all client-facing communication
• Maintain accurate and up-to-date account records and activity logs
• Provide internal stakeholders with clear visibility into account status, risks, and opportunities
• Participate in internal operational syncs and contribute to process improvement

What We’re Looking For

Experience & Background

• 2–4 years of experience in Account Management, Customer Success, or Client Operations within IT services, staff augmentation, outsourcing, or outstaffing
• Proven experience managing client accounts and owning client relationships end-to-end
• Track record of growing existing accounts through expansion, team scaling, or broader partnership development
• Experience working with international clients across different markets and cultures
• Understanding of software development processes, delivery models, and technology environments — engineering background is not required, but confidence in navigating technical context is important
• Experience across multiple domains and technology stacks is a strong advantage
• Experience with the Israeli tech market is highly preferred

Soft Skills & Personal Profile

• Strong ownership mindset — you take responsibility and don’t rely on constant guidance
• Highly proactive and resourceful — you look for solutions instead of waiting for perfect conditions
• Confident communicator who can engage professionally with client stakeholders at various levels
• Strong relationship-builder who earns trust quickly and maintains long-term partnerships
• High emotional intelligence, empathy, and client sensitivity
• Excellent organizational skills, capable of managing multiple accounts and priorities effectively
• Detail-oriented with strong follow-through

Language & Location

• Fluent English is mandatory, as all client communication is in English
• Hebrew proficiency is a strong plus
• Ukrainian language skills are a plus for internal team communication
• Located in Europe (Poland/Warsaw or Spain preferred)

What Success Looks Like

• You consistently deliver against established KPIs and use them to drive account performance and client satisfaction
• You manage your accounts with confidence, proactively flagging risks and opportunities
• Your clients see you as a trusted partner — someone they rely on for operational support and thoughtful guidance
• Recruitment pipeline for your clients moves smoothly, with no stalled vacancies or missed presentations
• Team health across your portfolio is strong, with high retention and early issue detection
• You identify growth opportunities and successfully convert them into expanded cooperation
• You create momentum, reduce friction, and help both clients and internal teams succeed

Why Join Newxel

• Autonomy and trust — freedom to improve existing processes and build new approaches
• A high-impact role with strong visibility across the company
• Supportive leadership, smart colleagues, and a culture where strong ideas get implemented
• Transparent salary, performance bonus, and full health insurance
• Flexible work format, remote-friendly within Europe
• 20+ vacation days, paid sick leave, and learning budget

About Newxel As an IT staff augmentation company operating since 2017, we understand that building a great team is more than just staffing. Newxel acts as a strategic partner, offering full-cycle talent management to help your dedicated development team or R&D center achieve growth. Our service goes beyond just finding talent: we design the entire talent management strategy and set up processes that keep the team at 98% retention rate. This strategic approach ensures your team delivers business results. Newxel builds the team that operates as an extension of your business and reports directly to you. We handle all supporting administration including HR, legal, and finance, so you stay focused on your product.