Desktop Support Specialist

<div id="ContentSection11_pcContentSectionMainPanel" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection11_pcContentSectionConatinerTable"><tbody><tr><td valign="top"><div id="ContentSection11_pnlContainer"><div id="PNL_REQ_DESC"><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td ><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td ><br />Engagement Type: Contract</td></tr></tbody></table></td><td > </td><td colspan="2"> </td></tr><tr><td colspan="4">Short Description: <br />The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues.</td></tr><tr><td colspan="4">Complete Description: <br />Please note, this is 100% phone support as help desk person. <br /><br />This position is initially funded for 6 months, has a high probability for extension. <br /><br />This position is a first shift position. <br /><br />The Desktop Support Specialist supports in-house teams <br /><br />DSS2 <br />Years of Relevant Experience: 2 to 4 years <br />Preferred Education: 2 year associate degree or equivalent study <br />Role Description: <br />All roles specified in DSS1 plus the following: <br />-Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. <br />-Role involves email and phone interaction using State systems for helpdesk ticketing <br />-Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. <br />-Troubleshoot LAN/TCPIP issues <br />-Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). <br /></td></tr><tr><td colspan="4"> </td></tr></tbody></table></div></div></td></tr></tbody></table></div><div id="ContentSection14_pcContentSectionMainPanel" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection14_pcContentSectionConatinerTable"><tbody><tr id="ContentSection14_HeadingSectionRow"><td id="ContentSection14_HeadingBackgroundCell" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection14_HeadingTable"><tbody><tr><td id="ContentSection14_HeadingTextCell" valign="middle">  Required / Desired Skills    </td><td id="ContentSection14_SectionHeadingEndImageCell" valign="middle"></td><td id="ContentSection14_pcHeadingAdditionalContentOnLeft" > </td><td id="ContentSection14_CollapseButtonsCell" align="right" valign="middle"><div>   </div></td></tr></tbody></table></td></tr><tr><td valign="top"><div id="ContentSection14_pnlContainer"><div id="PNL_REQ_SKILLS"><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td colspan="4" valign="top"><table border="0" cellspacing="0" cellpadding="2" width="525"><tbody><tr><td >Skill</td><td width="1"></td><td >Required / Desired</td><td width="1"></td><td >Amount of Experience</td></tr><tr><td >Prior Help Desk support work (phone)</td><td width="1"></td><td >Required</td><td width="1"></td><td >2  Years</td></tr><tr><td >Prior experience support for telecommunications outages</td><td width="1"></td><td >Required</td><td width="1"></td><td >1  Years</td></tr><tr><td >Troubleshooting connectivity and network availability remotely</td><td width="1"></td><td >Required</td><td width="1"></td><td >1  Years</td></tr><tr><td >LAN troubleshooting</td><td width="1"></td><td >Required</td><td width="1"></td><td >1  Years</td></tr><tr><td >Troubleshooting MS Windows OS</td><td width="1"></td><td >Required</td><td width="1"></td><td >1  Years</td></tr><tr><td >Prior experience with Verizon ISP connectivity</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >1  Years</td></tr><tr><td >Prior experience working with Verizon to resolve connectivity over phone</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >1  Years</td></tr><tr><td >Prior support of telephony, network and infrastructure related systems</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >1  Years</td></tr><tr><td >Prior exp with HP Service Manager (ticketing system)</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >1  Years</td></tr><tr><td colspan="5"> </td></tr></tbody></table></td></tr></tbody></table></div></div></td></tr></tbody></table></div>