Are you passionate about delivering outstanding customer service within an insurance broking environment?
Ready to take the next step with a forward-thinking, dynamic and professional organisation?
Our client is a highly respected, national insurance provider with an excellent reputation in the market. Due to continued growth, they are looking to welcome a Claims Advisor into their buoyant and supportive team on a full-time, permanent basis.
What's in it for you?
Salary: Up to
£38,000, depending on experience and qualifications.
Benefits include:
- Hybrid working
- Full support towards professional qualifications
- Company Cashplan
- Income Protection
- And much more
The Role
As a Claims Advisor, you’ll play a key role in delivering a seamless and professional claims experience, ensuring customers feel supported at every stage.
Key responsibilities include:
- Notifying insurers of new claims
- Providing exceptional customer support and maintaining high service standards
- Accurately inputting and updating claims on internal systems
- Maintaining detailed and compliant claims records, including risk screens
- Managing a comprehensive diary system to track claims progress
- Ensuring all actions are clearly documented with detailed file notes
- Handling correspondence promptly to avoid delays in claim settlement
- Securing full settlement details prior to closing files
- Managing repudiated claims and clearly understanding the reasons behind them
About You
You’ll be a confident, organised professional with a strong customer-focused mindset and the ability to manage complex service matters.
You will demonstrate:
- Excellent customer care and administration skills
- Strong interpersonal and communication abilities
- The ability to manage your own workload and meet deadlines
- A flexible, collaborative approach to teamwork
- A high level of professionalism, integrity and commitment
- Ownership of your ongoing professional development
- Working knowledge of Microsoft Word and Excel
Cert CII is desirable but not essential — full support will be provided.
This role would suit someone with experience handling
claims who is looking to grow their career within a respected and supportive organisation.
Elite Staffing Solutions are acting as an Employment Agency in relation to this vacancy.