Customer Service Administrator
Location: Belper DE56 (Office-based)
Start Date: 5th May (Immediate interviews available)
Hours:
- 30 hours per week over 5 days
- Shifts between:
About the Role
Brook Street is working with a leading Belper-based boiler company to recruit a Customer Service Administrator to join their team.
In this role, you will support both office-based teams and field engineers, ensuring jobs are completed accurately and on time. You'll play a key part in keeping service operations running smoothly through a variety of administrative and customer support tasks.
Key Responsibilities
- Provide administrative support across multiple communication channels, ensuring timely and accurate responses
- Handle enquiries from both business partners (B2B) and customers (B2C), delivering a high level of service
- Support field engineers by processing job requirements and maintaining accurate job records
- Coordinate spare parts and consumables to support smooth field operations
- Work closely with Customer Care, Planning, and Spares teams to improve processes and service delivery
- Use spreadsheets, digital tools, and Salesforce to manage customer communication and updates
What We're Looking For
- GCSE Maths and English (grade C/4 or above)
- Strong organisational and administrative skills
- Excellent communication skills, both written and verbal
- Experience using customer databases and scheduling systems
- Ability to work with postcode mapping and geographical data
- A proactive, team-oriented, and customer-focused approach
- Ability to manage multiple tasks and meet deadlines
Apply Now
If you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.