Installation Coordinator

<p><b>Installation Coordinator</b></p> <p><b>Old Trafford, Office Based | Full-Time (37.5 hours; 8:45am to 5:50pm on Monday &#8211; Thursday with 1 hour lunch and 2 x 15 min break, and 8:45am to 5pm on Friday with 30 min lunch and 2 x 15 min break) | &pound;28,000 per year</b></p> <p>Do you enjoy keeping things organised, coordinating people, and delivering great customer service?</p> <p>Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.</p> <p><b>What&rsquo;s in it for you:</b></p> <ul> <li>Competitive salary of &pound;28,000 per year.</li> <li>20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days).</li> <li>Company pension and private medical insurance.</li> <li>Casual dress code and on-site parking.</li> <li>Join a vibrant, close-knit, and established team with direct access to our Operations Director.</li> </ul> <p><b>Are you the right person for the job:</b></p> <ul> <li>Excellent communicator with a professional telephone manner.</li> <li>Enthusiastic, polite, and self-motivated.</li> <li>Highly organised with attention to detail.</li> <li>IT literate and a team player.</li> <li>Experience in scheduling / planning is helpful but not essential &#8211; full training provided.</li> <li>A strong desire to deliver first-class customer service.</li> </ul> <p><b>What will your role look like:</b></p> <ul> <li>Efficiently schedule and dispatch Engineers to customer sites.</li> <li>Monitor Engineer activity and progress.</li> <li>Manage incoming phone calls, emails, and support tickets within agreed SLAs.</li> <li>Process orders and close job tickets to ensure work is completed satisfactorily.</li> <li>Record all customer communications within the CRM.</li> <li>Contribute to improving our customer service standards by providing a professional and efficient service.</li> </ul> <p><b>If you are ready to start your career at Crystal Ball, then click APPLY now!</b></p> <p>Your data will be handled in line with GDPR.</p>