Call Center Performance Specialist

Call Center Performance Specialist Location: 7810 E Escalante Rd, Tucson, AZ 85730 Start between $ - $$ per hour. What Will I Do as a Call Center Performance Specialist? As a Call Center Performance Specialist at Afni, you’ll play a key role in supporting and improving the performance of our call center teams. You’ll assist with monitoring call quality, identifying opportunities for improvement, and providing feedback to help agents deliver exceptional customer service. Whether you're evaluating performance metrics, ensuring process accuracy, or helping agents succeed, you’ll contribute directly to creating outstanding customer experiences. If you enjoy coaching, analyzing performance data, and helping others grow, this role is an excellent fit for you! Why Afni? At Afni, we believe you’re more than just an employee—you’re part of our family. As a Call Center Performance Specialist, you get: Full-time hours. 40-hour workweek. Job Stability. We’ve been in business since 1936. Paid Time Off. Rest is necessary for your well-being. Medical, Dental, and Vision Insurance. We help cover the cost of your premium. Tuition Reimbursement. We’re invested in your goals. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Many of our senior leaders started as agents. We promote from within! Annual Performance Reviews. Your hard work deserves to be rewarded. What are the qualifications to be a Call Center Performance Specialist at Afni? Strong verbal communication and coaching skills. Six months of call center or customer service experience preferred. Ability to evaluate performance metrics and provide constructive feedback. Strong attention to detail and accuracy in reviewing calls and processes. Ability to manage multiple systems and work efficiently in a fast-paced environment. Willingness to work flexible schedules, including evenings and weekends as needed.