Clerical/Admin - Case Administrator

Job Title: Case Administrator - Probation Service (Band 2)
Location: Bolton
Salary: Competitive, with core hours including evenings and weekends based on operational needs

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated Case Administrator to join their team in Bolton. This is a vital administrative role supporting the smooth running of the Probation Service, ensuring effective communication, security, and operational support.

What you'll be doing:
* Acting as the first point of contact for visitors, probationers, and callers, providing a professional and welcoming experience both face-to-face and via phone/email.
* Managing building logistics, including mail handling, booking meeting rooms, and supporting event setup.
* Handling petty cash, travel warrants, and supporting transport arrangements for probation staff and service users.
* Supporting building security and safety procedures, including operating CCTV, fire alarm testing, and acting as Fire Warden/First Aider when needed.
* Logging building faults, maintenance issues, and escalating concerns to ensure a safe environment.
* Providing confidential administrative support to operational teams, including updating files, producing documentation, and maintaining databases.
* Supporting case administration tasks, including processing files, scanning, archiving sensitive data, and ensuring compliance with confidentiality policies.

What you'll bring:
* Proven ICT skills across Microsoft Office applications.
* Excellent verbal and written communication skills.
* Ability to work collaboratively and adapt to changing priorities.
* Strong organisational skills with attention to detail.
* Ability to remain calm and professional in high-pressure situations.

Essential Skills & Qualifications:
* GCSE A-C (or equivalent) including Maths and English.
* Experience working in customer relations or in a busy, operational environment.
* Ability to handle sensitive and confidential information with discretion.
* Security and identity checks will be required prior to appointment.

Desirable Skills & Qualifications:
* Experience within the criminal justice sector.
* IT qualification such as ECDL/CLAIT or equivalent.

Additional Information:
* The role involves core hours that include evenings and weekends, with training provided for support and cover during absences.
* All candidates will undergo security checks, and external hires will be subject to a probation period.

Join our client's team and contribute to a vital service that makes a real difference in people's lives. If you're organised, professional, and committed to supporting public safety, we want to hear from you!

Apply now to become part of a dedicated team supporting the Probation Service in Bolton.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.