Location: Milton Keynes Salary: £28,000 – £30,000 (DOE) Bonus: £120 p/month for hitting target | £250 p/month for exceeding target Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home) Hours: 09:00 – 17:30, Monday to Friday Key Dates - Interview Day: Thursday 16th April (on-site – must be available)
- Decision Date: Friday 17th April
- Start Date: Monday 18th May
CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. This is a fantastic opportunity to join an innovative business where your contribution will genuinely make an impact.
Alongside a competitive salary and bonus structure, the business offers clear career progression opportunities, ongoing development, and regular salary reviews to support your long-term growth.
As a Customer Service & Claims Advisor, you’ll play a key role in the customer journey - managing enquiries, handling claims, and ensuring every interaction is delivered with professionalism, empathy, and efficiency.
Key Responsibilities - Deliver outstanding customer service across all interactions
- Manage customer claims from initial enquiry through to resolution
- Handle queries with empathy, accuracy, and efficiency
- Build rapport with customers to achieve positive outcomes
- Maintain high attention to detail when processing information
What We’re Looking For - Proven experience in a customer service role
- Strong resilience and ability to thrive in a fast-paced environment
- Excellent influencing and communication skills
- High attention to detail
- A genuine passion for helping customers
Benefits - Monthly bonus: £120 for hitting targets, £250 for exceeding targets
- Clear career progression pathways and internal opportunities
- Ongoing training and development to support career growth
- Annual salary review
- 25 days annual leave + bank holidays (increasing by 1 day per year of service)
- Incentive trips abroad for top performers
- Life insurance
- Company pension scheme
- Referral and wellness programmes
If you’re looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we’d love to hear from you.
This role is being managed by Dan Bryant & Danielle Clarke at CCP. If you have the relevant experience and would like to be considered, please apply online. CCP aims to respond to all applications within 72 hours.