1st / 2nd Line Technician

<p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong><u>Job Details:</u></strong></span></span></p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">37 Hours per week</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Hybrid working (one day remote)</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Learning opportunities</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Training available</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Progression available</span></span> </ul> <p> <span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">NIAB are currently looking for a 1^st/2^nd line technician to join our ever developing and close-knit team to assist with the day-to-day tickets and request but to also way in on the never ending projects to develop the IT provided to the 400+ employees at NIAB.</p> <p>NIAB are looking for a confident and eager-to-learn technician who will be willing to get stuck in with the senior members of the team and to make a great impression to uphold the reputation of support across all sites.</span></span></p> <p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong><u>Essential</u></strong></span></span></p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><span style="background-color: lime">Someone who is able to work well within a team and when needed, to be able to work independently</span></span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><span style="background-color: lime">Must have a Full UK Driving license</span></span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><span style="background-color: lime">A minimum of 1-2 years of experience working within an IT Support/Helpdesk capacity</span></span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><span style="background-color: lime">Experience in navigation O365 &amp; Active directory</span></span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Experience with hardware repairs</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Skilled in problem solving</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Independent thinking but able to escalate where necessary</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Customer service driven and well versed with end user communications</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Experience with both cloud based and on prem server solutions</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Experience with imaging, setup and supporting of Laptop &amp; mobile devices (Windows, Android)</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Experience with Asset Management </span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Experience with MFA (preferably Cisco DUO) </span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">A willingness to learn and develop</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Prepared to travel to UK Regional sites (sometimes at short notice)</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Organisation skills – time management with keeping to appointments within the team and with end users. Also being able to work within flexible work hours</span></span> </ul> <p><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif"><strong><u>Desirable</u></strong></span></span><br />  </p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Professional computing qualification or degree in computing science or equivalent experience </span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Familiarity with Linux, MAC OS &amp; IOS</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Knowledge/Experience in mimecast</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Knowledge/experience with Mitel/MiCollab</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Knowledge/experience with Papercut</span></span> <li style="margin: 0.0cm 0.0cm 8.0pt 36.0pt"><span style="font-size: 11.0pt"><span style="font-family: Calibri , sans-serif">Knowledge/experience with Sharepoint/OneDrive</span></span> </ul>