Housing Assistant

We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for multiple Housing Assistants to join their team on a 6-month contract.

This is an excellent opportunity for individuals with strong administrative skills and a customer-focused approach to support the delivery of housing management services. You will play a key role in assisting Housing Officers and ensuring tenants receive a high standard of service.

Key responsibilities of a Housing Assistant:

• Provide administrative support to Housing Officers across a busy housing management team
• Handle incoming calls from tenants, dealing with a range of housing-related queries
• Maintain accurate records and update internal systems
• Assist with tenancy management processes, including documentation and case tracking
• Support with appointment scheduling and general office coordination
• Liaise with internal teams and external partners where required

Requirements for a Housing Assistant:

• Previous experience in an administrative or customer service role (housing experience desirable)
• Strong communication skills, particularly over the phone
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Confident using housing management systems (desirable)

What’s on offer:

• Opportunity to work with a respected Housing Association
• Central Birmingham office location
• Multiple vacancies available
• Immediate start available
• Competitive pay rate

If you are organised, customer-focused, and looking to gain or build on your experience within housing, we would love to hear from you.

Please apply for this Housing Assistant role or contact katie.cox@niyaapeople.co.uk