About the Role
As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.
Your Impact
The essential functions of this position include:
Accurately place orders into the system from customer-issued PO’s
Follow-up on orders to ensure their successful delivery within customer expectations.
Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
Confirm that all invoicing activity is taking place in a timely and accurate manner
Take a proactive role with problem resolution at the customer and supplier levels
Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
Assist customers with Returns issues, order inquiries, and any other requests for information
Develop successful relationships with sales, vendors, and internal departments
Assist with quoting
Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
Use proper decorum in all communications with customers both internal and external
Projects and additional responsibilities as needed or assigned