Counter Customer Service Representative

KEY DUTIES AND RESPONSIBILITIES: (You Will): Greet customers and welcome them to WFS as they enter the counter area Provide exceptional service identifying and processing orders for the customer’s needs Prepare quotes and source products for special orders based on customer requirements not in inventory Provide product substitutions to customers as required or requested Follow-up on customer back orders, quotes, and issues Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc. Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS Ensure all cash and credit card sales are reconciled daily Process customer returns and PO returns as per Quality Systems procedure Build customer relationships and become a trusted advisor Promote WFS marketing initiatives to drive sales Provide input to marketing and product management for future initiatives and product opportunities Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction Review all reports and make inquiries as needed Seek special contract pricing from vendors when applicable Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act Support all aspects of WFS Quality Management System   Other duties as assigned   REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have): A minimum of 1 year WFS warehouse experience required Completion of high school diploma, or equivalent experience Previous customer service experience would be an asset Demonstrated strong work ethic and personal commitment to get the job done Demonstrated ability to provide exceptional customer service Team-player and an ability to work independently Knowledge of industrial and/or safety products is preferred Superior interpersonal, problem solving and customer service skills to effectively build relationships Strong communication skills, ability to convey message in an organized, clear, and effective manner Self-starter, taking action to achieve goals beyond what is required Strong time management and organizational skills Proficient computer skills and aptitude Knowledge of dangerous goods and WHMIS regulations is required