About the Role
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. In this role you will be responsible for commercial support, in service operation team in Busan South Korea. Reporting to commercial operation manager Your responsibilities: Provide an auxiliary service to a Business/Division or Group. Engage internal customers and drive efficient services in various administrative areas. Job Description 1. Service delivery Provides a service to the relevant business to meet current needs, efficiently and effectively. 2. Quality Performs tasks to high quality standards to ensure customer satisfaction. 3. Processes Ensures relevant processes, policies and procedures are correctly implemented and makes suggestions for improvement. 4. External providers Oversees the delivery of services by external providers in line with SLAs (Service Level Agreements) and reports any shortcomings and areas for improvement. Additional Job Description In this role you will be responsible for Commercial Support in Operations Team in Busan, South Korea. Reporting to the Head of Operations, you will play a vital role in assisting Operations team in delivering exceptional service and support to our customers. You will be responsible for a range of tasks that support the commercial operations of the company, ensuring smooth communication and collaboration across departments. This role requires a detail-oriented individual with strong organizational and interpersonal skills. Your responsibilities: Provide administrative support to the Operations team, including preparing proposals, contracts, and other documentation. Manage customer inquiries and provide timely responses to support their needs. Assist in the development and implementation of marketing strategies and promotional campaigns. Coordinate with various departments, including finance, logistics, and customer service, to ensure the timely delivery of products and services. Maintain and update customer databases, ensuring accuracy and completeness of information. Collaborate on special projects as needed, providing support in project management and coordination. Assist with customer and vendor management and facilitate communication between suppliers, distributors, and internal teams. Backup support for QHSE manager, TTL manager and Communication manager. Your background: Firm attitude towards delivering end to end high quality services and customer satisfaction. Expertise in computer skills, Office 365 (Excel, Word, Power Point) Basic SAP knowledge and experience on of SD/MM module. 2+ years of work-experience in order handling, preferably in dealing with international customers or suppliers. Good with verbal-written communication (English). Willing to work in odd and extended hours. Should have good interpersonal skills and be able to deal and respect different cultures across the globe. Your benefits: Attractive compensation & benefits. Employee Assistance Program. Global parental leave program. Flexible working models We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about Accelleron, take another look at our website: accelleron-industries.com We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com. Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate Job Family Group: Administration Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Tech Stack
Office 365ExcelWordPowerPointSAP SD/MM module