Telephony/IVR Developer

<span><span><span><span><span>6+ month with potential to Convert or Extend</span></span></span></span></span><br /> <span><span><span><span><span>Remote - Must reside in US</span></span></span></span></span><br /> <span><span><b><span><span><span>Qualifications/Skills Needed:</span></span></span></b></span></span><br /> <span><span> <span><span><span>-The developer needs to be an experienced IVR developer with AWS Connect experience.</span></span></span></span></span><br /> <span><span><span><span><span>· The candidate should have experience building contact flows (both call and chat) in AWS Connect.</span></span></span></span></span><br /> <span><span><span><span><span>· The developer's primary responsibilities are to analyze, design, implement and test customized software applications.</span></span></span></span></span><br /> <span><span><span><span><span>· The developer will have a strong knowledge of software development and design and will have experience working to develop business-</span></span></span></span></span><br /> <span><span><span><span><span>critical applications for contact centers.</span></span></span></span></span><br /> <span><span> </span></span><br /> <span><span><b><span><span><span>DUTIES</span></span></span></b></span></span><br /> <span><span> <span><span><span>-Participate in the design, development and delivery of solutions on IVR solution</span></span></span></span></span><br /> <span><span><span><span><span>· Develop efficient and high-performance call flows</span></span></span></span></span><br /> <span><span><span><span><span>· Create unit tests to maximize code coverage and cover end to end business scenarios</span></span></span></span></span><br /> <span><span><span><span><span>· Support existing architecture and code</span></span></span></span></span><br /> <span><span><span><span><span>· Documents call flows and design as needed Work with other teams to understand scope and design efficient solution</span></span></span></span></span><br /> <span><span><span><span><span>· Collaborates within the Agile framework, fosters a team approach to software development and delivery</span></span></span></span></span><br /> <span><span><span><span><span>· Ensure all code developed follows DevOps practices</span></span></span></span></span><br /> <span><span> </span></span><br /> <span><span><b><span><span><span>PREVIOUS JOB TITLES FOR THIS ROLE</span></span></span></b></span></span><br /> <span><span><span><span><span>  -IVR Engineer</span></span></span></span></span><br /> <span><span><span><span><span>· Telecom Engineer</span></span></span></span></span><br /> <span><span><span><span><span>· Telecom integrations engineer</span></span></span></span></span><br /> <span><span> </span></span><br /> <span><span><b><span><span><span>REQUIRED SKILLS</span></span></span></b></span></span><br /> <span><span><span><span><span>-Node.JS</span></span></span></span></span><br /> <span><span><span><span><span>-AWS Lambda and DynamoDB</span></span></span></span></span><br /> <span><span><span><span><span>-Terraform</span></span></span></span></span><br /> <span><span><b><span><span><span>PREFERRED SKILLS</span></span></span></b></span></span><br /> <span><span><span><span><span>-Genesys Dialer</span></span></span></span></span><br /> <span><span><span><span><span>-Amazon Connect</span></span></span></span></span><br /> <span><span><span><span><span>-AWS SQS, firehose and Event Bridge</span></span></span></span></span><br /> <span><span> </span></span><br /> <em><strong><span><span><span><span><span>Not eligible for Corp2Corp</span></span></span></span></span><br /> <span><span><span><span><span>Candidates must be legally authorized to work in the US without sponsorship.</span></span></span></span></span></strong></em><br />