2nd / 3rd Line Helpdesk Engineer

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:10.0pt"><span style="color:#282828">2^nd / 3^rd Line Helpdesk Engineer  </p> <p> Manchester &#8211; £32,000</span></span></strong></p> <p> <span style="font-size:10.0pt"><span style="color:#282828">We are looking for a seasoned Helpdesk Engineer with a passion for providing excellent customer service. This is an exciting opportunity to join a growing company that specialises in tech solutions. </p> <p>You will be based onsite in the office near Manchester and be responsible for providing customer support via a service desk. You should have excellent experience of working to SLA&#8217;s and wanting to provide an excellent of service. You will help be the escalation point for all 1st Line queries and will assist the 3rd line teams with some projects. </p> <p> <strong>Key requirements: </strong></span></span></span></span></p> <ul> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">VMware or Hyper-V</span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Office365</span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Azure AD </span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Basic networking skills</span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Excellent communication and problem-solving skills.</span></span></span></span></li> </ul> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong> </strong></span></span><br /> <span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><strong><span style="font-size:10.0pt"><span style="color:black">Desirable skills:</span></span></strong></span></span></p> <ul> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Understanding of backup technologies (Veeam ideally)</span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Firewall experience</span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Microsoft qualifications</span></span></span></span></li> <li style="margin-bottom:0cm;text-align:justify;margin:0cm 0cm 8pt"><span style="font-size:11pt"><span style="color:black"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Citrix or VMware Horizon</span></span></span></span></li> </ul> <p> <span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="color:black">This is a great opportunity to join a progressive and forward-thinking organisation who truly values their employees. You will receive vendor certifications and training as part of your package and a tailored career progression plan! </span></span></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt"><span style="color:black">The salary is up to £32K and interviews are booked in for next week! </span></span></span></span></p> <p>  </p>