IT Service Desk Analyst (Peterborough)

IT Service Desk Analyst

Are you an IT support professional who thrives on solving problems and delivering exceptional customer service?

We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.

Key details:

• Salary: £27,000
• Location: Peterborough  
• Home based shifts: 7:00am and 10:30am start
• Office-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30

Benefits:

• 25 days holiday
• Contributory pension
• Life assurance
• Private medical healthcare after 1 year
• Interest-free season ticket loan
• Cycle to work scheme

What you’ll be doing:

• Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
• Diagnosing and resolving hardware and software issues
• Logging, prioritising, and managing incidents through to resolution
• Escalating complex issues where required
• Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems
• Ensuring excellent communication and regular updates to end users

What we’re looking for:

• Strong customer service and communication skills
• Experience working in a service desk or IT support environment
• Familiarity with ITIL processes
• A proactive and positive attitude with strong attention to detail
• Ability to work both independently and as part of a team

If you’re looking to build your IT career in a supportive environment where no two days are the same, we’d love to hear from you.

Apply now to take the next step in your IT support career.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.