Global Senior Product Manager, Apple Services

Are you passionate about digital services and platform innovation? Do you thrive in a central role collaborating across diverse stakeholders? Join us as a Senior Product Manager, Messaging Platform, within Apple Services Engineering. Our mission is to deliver a scalable, privacy-friendly messaging platform that powers meaningful customer engagement and drives lifetime value across Apple Services. We’re building the next generation of messaging capabilities - simplifying delivery, unlocking new acquisition and engagement opportunities, and enabling partner teams to reach and serve customers more effectively, globally. We value curiosity, innovation, and diverse perspectives, and invite you to help shape the future of customer messaging at Apple. We’re seeking an experienced, cross-functional Senior Product Manager to drive development of our internal Messaging Platform. This role is critical to delivering next-generation messaging solutions that scale across the Apple ecosystem. As the Product Lead for Offer Merchandising, you will set the strategic direction, define the roadmap, and be accountable for shaping and delivering platform capabilities that meet evolving business and customer needs. You will drive the roadmap, align cross-functional teams around priorities, and ensure timely, high-quality delivery. Success in this role requires simplifying complexity, maintaining a strong customer experience mindset, and being hands-on while guiding partner teams to ship scalable, innovative messaging products that unlock customer acquisition and drive business outcome Description Product: Own product strategy and roadmap for Offer Merchandising, aligning priorities with platform strategy and business goals Drive the development of intelligent, context-aware decisioning for multiple offer types across platforms and surfaces Translate diverse partner needs into a coherent, prioritized roadmap and modular platform capabilities Define product requirements, collaborate on technical specifications, and measure performance of offer experiences and platform features Partner with Analytics to evaluate effectiveness, attribution, and drive data-informed prioritization and investment Business and Operations: Advocate for innovative offer merchandising capabilities and features that serve business goals and drive customer delight Drive roadmap execution and ensure accountability through cross-functional collaboration Apply customer centric and agile methods to continually test, learn, and launch new features and enhancements Collaboration: Partner closely with engineering, design, analytics to innovate and execute the product roadmap Drive collaboration with high-performing matrix teams to build scalable solutions and deliver impactful results within Apple’s ecosystem Collaborate with legal, finance and privacy teams to ensure compliance and ship privacy-centric products Minimum Qualifications Proven ability to drive high-profile products while getting hands-on with execution details Proven ability to simplify complex problems, with excellent written and verbal communication skills Strong analytical mindset and detail orientation with ability to shift between strategic and tactical Data-driven decision-maker who draws insights from both data and customer discovery Comfortable partnering with technical and business stakeholders across all levels Preferred Qualifications Experience building or managing platform products Passion for delivering customer experiences that meet Apple’s bar for excellence Naturally curious with strong initiation, and motivated by emerging technologies and new innovations Knowledge of messaging platforms, martech, product marketing, or SaaS/subscriptions is a plus