TOC Shift Supervisor/Computer Network SupportNew

Position Overview: We are seeking an experienced TOC Shift Supervisor / Computer Network Support Specialist to join a high-performance team responsible for the stability, performance, and security of a large-scale, nationwide IT infrastructure. This position plays a critical role in monitoring and supporting complex network environments, ensuring optimal system operations, and quickly resolving incidents to maintain mission-critical services. Key Responsibilities: Analyze, test, troubleshoot, and evaluate existing network systems, including LAN, WAN, and Internet segments Perform ongoing network maintenance and support to ensure minimal service interruption Lead or serve as a Subject Matter Expert (SME) on technical issues and operational improvements Support real-time infrastructure monitoring, incident response, root cause analysis, and service restoration Collaborate with cross-functional IT teams and support large-scale upgrades, migrations, and technology implementations Provide executive-level reporting and contribute to operational optimization through automation and AI solutions Maintain a proactive, solutions-oriented approach in a fast-paced, 24/7 environment Minimum Qualifications: 5+ years of IT experience in a lead or SME role Certification in at least one of the following: CCIE (Cisco Certified Internetwork Expert) CCNP (Cisco Certified Network Professional) CISSP (Certified Information Systems Security Professional) RCSP (Riverbed Certified Solutions Professional) MCITP/MCSE (Microsoft Certified IT Professional / Solutions Expert) Strong problem-solving, communication, and leadership skills Favorably adjudicated background investigation U.S. Citizenship required If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today! Physical and Mental Qualifications: Maintain focus and awareness throughout scheduled working hours. Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard. Lift and move objects weighing up to 15 pounds as needed. Exhibit excellent verbal and written communication skills, with a strong command of the English language. Demonstrate the ability to work independently while also collaborating effectively as part of a team. Quickly learn and retain routine tasks and processes. Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities. Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request. Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).